Last Update: Feb 24, 2025
Thank you for shopping at nbquinnltd.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your clothing items, we offer a refund, return, or exchange policy that allows you to return or exchange your order within 14 days of receiving it, subject to the terms outlined below.
1. Eligibility for Return and Exchange
To be eligible for a return or exchange, the following conditions must be met:
Timeframe: You must request a return, exchange, or refund within 14 days of receiving your order.
Condition of Items: The item must be unused, unworn, and unwashed. It must be in its original condition with all tags, labels, and packaging intact.
Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt, to initiate a return, exchange, or refund.
2. Items That Cannot Be Returned or Exchanged
The following items are not eligible for return or exchange:
Items that have been washed or worn.
Items that have been altered or customized.
Sale or discounted items (unless explicitly stated otherwise in promotional terms).
Swimwear, lingerie, and undergarments (for hygiene reasons).
3. How to Return or Exchange
To return or exchange an item, please follow these steps:
Contact Us: Reach out to our customer service team at [Insert contact email] or call [Insert contact phone number] within 14 days of receiving your order. Please include your order number and the reason for the return or exchange.
Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).
Packaging: Carefully package the item(s) in their original condition (including all tags, labels, and packaging) and ship them back to us. The cost of return shipping is the responsibility of the customer unless the item was faulty or incorrect.
Refund or Exchange Process: Once we receive the returned item, we will inspect it. If the return is approved, we will process the refund or exchange.
4. Refunds
Refund Method: If you are eligible for a refund, it will be processed to the original payment method used for the purchase.
Processing Time: Once your return is approved, please allow up to 7-10 business days for the refund to appear on your account, depending on your bank or payment provider.
Shipping Costs: Shipping costs are non-refundable, unless the item was faulty or incorrect.
5. Exchanges
If you wish to exchange your item for a different size or color, follow the same process as outlined above. Please note that if the item you want to exchange is out of stock, we will offer you a refund instead.
6. Damaged or Defective Items
If your item is defective, damaged during shipping, or incorrect, please contact us immediately within 14 days of receiving your order. We will arrange for a return, exchange, or full refund, and we will cover the return shipping costs in this case.
7. Refunds for Gift Purchases
If you received an item as a gift and wish to return or exchange it, you must follow the same return process. If eligible for a refund, it will be issued to the original purchaser.
8. Final Sale
Items marked as “Final Sale” or “Non-Returnable” cannot be returned, exchanged, or refunded under any circumstances.
9. Contact Us
If you have any questions about our Refund, Return, and Exchange Policy, please contact our customer service team at:
Business Name: NB Quinn Ltd
Phone Number: +44 07308510306
Support Email: support@nbquinnltd.com
Office Hours: Monday to Friday, 9 AM to 6 PM (Office open during these hours)
Customer Support: Available 24/7 for all your queries and assistance
Business Address: 182, 184 High St N, London E6 2JA
We are committed to providing you with the best shopping experience possible. Thank you for shopping with nbquinnltd.com!